In the event a video call is disconnected or dropped during a session, it is usually due to due to a drop in internet connectivity, on either the client’s or provider’s end (or both). If this happens, both the provider and client should click “refresh” on the internet browser. This will reload the page and trigger the session to re-connect. The tips below can help to boost internet connection:

•Close out of any tabs/programs that aren’t in use

•Cancel any downloads that are in progress

•If possible, move closer to the WiFi router (i.e. the same room)

•If possible, hardwire into the internet via ethernet cable

•Try the TeleCBT mobile app for iOS or Android (instead of connecting through a browser)

•Contact your internet service provider to see what options are available to boost internet connection